CAME-TV Communication Headsets System FAQs

Solutions Options:

What models do you have?

We offer two series of headsets:: the Waero and Kuminik8.

The Waero features a single ear pad, while the Kuminik8 comes in two styles: single ear and double ear pads.

Each headset has an EU or US version, depending on the region of use. You can choose from different packages of headsets, ranging from 2 to 15 pieces per kit.

Should I choose the EU or US version?

The main difference between the US and EU versions is the frequency range. This is to ensure that the headsets do not interfere with the emergency and other important frequencies of each country.

You should use the US version for the US, and the EU version for EU countries. Other countries can use either version if they do not have any regulation on frequency use.

What is the difference between the Waero and Kuminik8 headsets?

Transmission Range:
Waero: 366 meters,1200ft (open space).
Kuminik8: 450meters,1500ft (open space).

Waterproof:
Kuminik8 features waterproof IP63

The Kuminik8 headsets feature a metal frame inside the headband, which makes them stronger, more durable, and more flexible. This metal wire frame design offers more comfort for those who prefer a larger size headset. The ear cushions on the Kuminik8 are also larger and have a bit more extra padding than the Waero.

Are Waero headsets compatible with the Kuminik8 headsets?

Yes, all of our wireless communicator models can be paired with each other for flexible use.

Features:

How do the headsets work?

The core of this communication system is the pairing of the master headset and the remote headset: A Master headset can be paired with up to three Remote headsets and a remote headset can only be paired with a master headset.

*A master headset cannot be used as a remote headset.*

Communication system without hub:

One master headset can be paired with up to three remote headsets for a total of four headsets.

Communication system with a hub:

One master headset and a hub can pair with up to eight remote headsets for a total of nine headsets. The hub can also be converted into a communicator with 10 communication units by connecting 3.5mm headphone cables externally.

Can your wireless headsets work for a team of 15 people?

Yes, it can work for a team of 15 people by adding two hubs, but the communication quality and distance will suffer as the number of hubs increases.

We also sell a 15-piece kit of the CAME-TV Waero and Kuminik8.

What type of batteries are used for the headsets?

The batteries used are the common NB-6L batteries and normally can be easily purchased locally.

How long does the battery last?

2Kit:
Master headset 10 Hours.
Remote headset 13 Hours.

4Kit:
Master headset 8.5 Hours.
Remote headset 13 Hours.

5Kit:
Master headset 7.5 Hours.
Remote headset 13 Hours.

Hub: 5-14 Hours.

Please Note: These are estimated times depending active headsets. The Master headset and Hub handles the communication data between all Remote headsets, the more connected Remotes the faster the Master and/or Hub will drain.

Usage Environment:

How many kits of the wireless headsets can we use in one room at the same time? What about outdoor places?

When using indoors in a small space, it is recommended to not use more than 3 kits at the same time.
There is no limit to quantity for outdoor use.

Can the headsets be used at a live event such as a noisy concert?

Yes, and we recommend the Kuminik8 dual ear kit, which features dual earmuffs that can isolate the interference from the environment.

Combination of Headset Options:

Can I add more headsets to my 2pcs/3pcs kit to combine it into a 4 pcs kit or 7pc kit?

You can purchase the compatible version of the remote headsets and pair them with your master headset to form a 4pcs kit.

If you need more than 4pcs headsets, you will also need a hub. After re-pairing, you can combine them into a 7pcs kit.

How can I build a 9pcs kit from a 4pcs kit?

You can purchase the corresponding version of the remote headsets and hub, and re-pair them into a 9pcs kit.

Can 2pcs/4pcs kits be combined into a 8pcs kit?

No, when combining over 4pcs headsets, a hub is required. If you add a hub, you can pair with one master headset and 6pcs remote headsets for a total of  7 headsets.

After Sales:

How can I tell which group the headsets belong to?

Each headset has an indicator light on the hub. If you turn off the headset, the corresponding indicator light should go off.

How can I clear the data of the Master headset?

  1. Activate the pairing mode of the master headset by holding down the volume up & down button at the same time.
  2. After, hearing the pairing tone and seeing the indicator light flashing slowly, release the volume buttons and quickly press the middle button 7 times, wait 30 seconds.
  3. Reboot the headset and it should be cleared.

How can I clear the data of the Hub?

  1. Press and hold the key first
  2. wait for the indicator light to flash slowly in blue, and then press it 7 times continuously.
  3. After a few seconds, you should see the indicator light flash quickly, indicating that the removal is successful.

Steps to clear the registration information of the remote and the master:  same as the HUB step, but the keys are replaced with "volume +" & "volume -" buttons.

How do you enter and exit pairing state for headset and hub?

Enter pairing state
Headsets: Press the volume key + and volume key - at the same time
HUB: Long press the pairing button

Exit pairing state
When the maximum pairing quantity of the master is reached, the master will automatically exit the pairing state. If the maximum number is not reached, operate as follows
Master Headset: Press the power button once
HUB: Long press the pairing button

What is the maximum number of remote headsets connected to the master headset?

WAERO: 3 Remote headsets
KUMINIK8: 4 Remote headsets.

How do you pair remote headsets to the master headset?

First, enter the Master headset into pairing state, and then enter each Remote into pairing state one by one.

How to enter and exit pairing state.

How do you pair remote headsets to the hub?

Suggestion: pair the HUB master on the left first, and then pair the HUB master on the right.

How do you pair master headset to the hub?

(The second half of the video is show how to clear the hub)

Before joining the HUB, the number of remote headsets paired with the Master headset A must be less than the maximum number range of the master headset. (WAERO is equipped with a maximum of 3 remote headset, and KUMINIK8 is equipped with a maximum of 4 remote headset)

Note: The all remote headsets already paired with the master headset must be turned on , because after the master headset A enters the pairing, the remote headset which are not turned on will be cleared.

How to unpair/clear selective headsets from master/hub?

Turn off the remote headset to be cleared, then have the master headset enter the pairing state, and the remote headset will be cleared when the it cannot be detected.

How to unpair/clear all headsets from master/hub?

Please Note:1. The master headset must be equipped with all remote headset and remote headset can be used (WAERO can be equipped with a maximum of 3 remote headset, and KUMINIK8 can be equipped with a maximum of 4 remote headset). HUB does not need to be fully configured.
2. If the master headset is fully equipped with remote headset, at least one remote headset must be turned off before operation can be performed
Method:Immediately press the middle switch button 7 times after the master headset enters the pairing state, and it will start to clear. HUB master enter pairing respectively, press 7 times in quick succession.

Clear data from Hub

Video instructions on how to clear the left of the hub will be the same for the right side.

How to divide 9 pcs kits into 2 groups and use them?

Clear the pairing from the Master headset A to the HUB remote. (The second half of the video is show how to clear)

How to determine the remote headset belongs to which master headset for 9 pcs kit?

1. Judging by the A/B/C/D/E/F/G/H/I label on the headset (the pairing relationship at the factory, see the picture)

2. The remote headset connected to the HUB is judged by the light (see video below).

3. Turn off the HUB to see which remote headset can communicate with the master and judge the remote that belongs to master A.

How do you get optimal reception?

For optimal reception, the master headset and hub should be in the middle of all of the remote headsets.

What do you do when a remote headset is disconnected?

First you need to determine what the remote headset was connected to. reference: How to determine the remote headset belongs to which master headset for 9 pcs kit?

Then connect the remote headset to the corresponding master headset or hub.

Special case: The HUB remote headset is connected to the HUB master headset by itself, resulting in a disconnection and splitting into two groups. That is, only the HUB is turned on, so when the headsets are turned off, there is still a light display connection on the HUB Master headset.

Operation method:
The HUB Master headset forcibly clears the self-connected remote (see the video), and then re-pair the HUB and Master headset A.

What Can I do if group A can’t communicate with Group B?

Step One：Short press middle button in Hub.

If the three headsets LED indicators of Group A are all solid and cannot communicate with group B, it may be because the function button in the middle of the HUB has blocked the connection. The solution is quite simple -- A short press of this button can restore both groups A&B communication.

Step two: Clear data's and repairing.

If the above operation(step one) does not solve the problem, the possible reason is that the Master in group A had been paired with the third remote other than two, thus the pairing data of the Master needs to be cleared and paired again. Proceed as follows:

  1. Remote preparation --- Take out the batteries of the two Remotes with blue lights in Group A, and install the batteries in the Master.
  2. Master preparation --- Press both volume buttons at the same time for 3-5 seconds, the Master enters the pairing mode, the LED indicator will start to flash, after hearing the pairing tone in the headset, release the volume buttons and quickly press the middle button 7 times, wait for a few seconds, remove the battery, and re-install the battery to boot.
  3. Put the Master headset back into pairing mode again, by holding both volume buttons simultaneously 3-5 seconds until the LED indicator starts flashing. Then, press and hold the middle button of the HUB until the indicator light flashes quickly. With both devices in pairing mode, wait a few seconds until you hear a beep, which means the pairing is successful.
  4. Install the battery in the Remote 1 in Group A, enter the pairing mode for Remote and Master headset. After the pairing is successful, turn on Remote 2 and repeat the above pairing operation.

Pairing six remotes in Group B with the HUB
Remote preparation --- Take out the batteries of the six remotes in Group B, install the battery in the HUB to start.
Pair the three remotes on the left

  1. Clear the data on the left hub --- Long press the left button on the HUB to enter the pairing mode, after the indicator light flashes quickly, press the left button 7 times continuously
  2. Long press the left button again to enter the pairing mode, take out one of the Remote Headset, install the battery, press and hold the two volume keys at the same time after turning on the Remote to enter the pairing mode. Wait for about 5 seconds, there will be a sound prompt for successful pairing.
  3. Repeat step 2 for Remote 2 and Remote 3. After the three Remotes are paired successfully, the three indicators on the left Hub function key will light up at the same time. The pairing is successful.

If all 6 Remote headsets have been paired but the left three headsets can not hear the Master or the other three Remote headset, you can try to short press the left function button on the Hub to check if they are connected.

The three Remotes on the right are paired in the same way as on the left.

After the pairing is complete, observe whether the indicators of the 9 headphones are solid, and observe whether the indicators on the hub are all on.
If the group cannot communicate at the same time, you can short press the function key on the hub to resume communication.

What can I do if I want to add more headsets to my 4 pcs headset kit? Such as if i want to make a group of 9 based on a 4pcs kit?

First, you need to purchase one Hub and 5pcs remote headsets.

The pairing steps are below:

  1. Power on the HUB, Master A, and one or two remote headsets from Kit 4. (Important: make sure there is at least one remote headset from Kit 4 that is powered off and without the battery installed. Let’s call it Headset D.)
  2. Press and hold the middle button on the HUB until the blue light flashes to enter the pairing mode.
  3. Press and hold the left and right volume buttons of Master A until the red light flashes. Wait for a while until the indicator light turns solid, which means that Master A is paired with the HUB.
  4. Press and hold the left button on the HUB until the blue light flashes, indicating that it is waiting for pairing. Then, power on Headsets D, E, and F in turn, and press and hold the two volume buttons on each remote headset to pair them with the left module of the HUB. You will know that the pairing is successful when the three indicator lights on the left module are all on.
  5. Press and hold the right button on the HUB until the blue light flashes, indicating that it is waiting for pairing. Then, power on Headsets G, H, and I in turn, and press and hold the two volume buttons on each remote headset to pair them with the right module of the HUB. You will know that the pairing is successful when the three indicator lights on the right module are all on.