Free-shipping items are typically delivered in 4–7 business days via FedEx, DHL or UPS. Regional rates, customs and tax information are set out in full on our Shipping & Taxes page. Please note we cannot ship to APO/FPO or PO Box addresses, and shipping addresses must be written in English.

Our technical support team does not have access to order or customer records. To check an order’s status, change a shipping address, or request a cancellation, please contact our sales team via the Contact Us page using the address for your region.

CAME-TV offers a 30-day return policy, with no specific reason required. We arrange collection through our logistics partner and cover the return shipping cost. Once the item reaches us, a full refund is issued promptly. See the Return & Refund Policy for the full terms.

All products sold by CAME-TV carry a one-year warranty from the date of delivery or in-store purchase. Within that period we will repair or exchange any product that fails to meet its published specifications. Exclusions and the claims process are set out on the Warranty Policy page.

We accept a range of payment methods, including PayPal and major credit cards. Details are on our Payment Info page.

Yes. We operate a service and support facility in the USA for customers in the United States, Canada, Mexico and South America. It is equipped to handle returns, exchanges and repairs covered by our warranty policy, as well as general technical questions.

Video is by far the fastest way for us to diagnose a problem remotely. See How to send us videos for support for the methods we accept.

In most cases, yes — we stock spare parts for many, though not all, CAME-TV products. Examples include replacement plates and spare power adapters. Contact us with your product and the part you need, and we will confirm availability.

Current user manuals are collected on our Manuals page.

Yes. CAME-TV works with drop shippers, wholesalers and bulk buyers across our range. Get in touch with details of your business and the products you are interested in, and our team will follow up.

See the full Wireless Intercom FAQ — model differences, EU vs US versions, range, battery life, pairing, group functions and compatibility with earlier WAERO and KUMINIK8 headsets.

Are the 55w and 30w power adapters the same?
Using Sony NP-F batteries with Boltzen lights
Enabling and disabling the strobe effect (Q-Series)